Bulky Bob’s recycling and waste removal service

Background Info

Bulky Bob’s (a social enterprise established in 2000 by the FRC group) worked with Liverpool City Council to deliver a recycling service which provides training and employment to those on low incomes.

What did you do?

Bulky Bob’s provides recycling and waste removal for bulky items (e.g. items of furniture and white goods). Between 2000 and 2010, 238 previously unemployed people were employed by Bulky Bob’s. 93% of those receiving full time training moved into full time employment. “Crisis” furniture packs were provided to families leaving hostels unable to buy their own. Recycling of bulky items led to a reduction in landfill costs and carbon emissions.

What did you learn (things to avoid, things to do etc)

• Contractual performance should be set against appropriate performance targets using historical collection data. Using target bands rather than specific thresholds for performance should be considered.

• To reduce risk of unnecessary expenditure, annual reviews of demand should be undertaken and appropriate adjustments made.

• Long contract duration (6 years+) was essential for third sector innovation as this allowed for increased security and development of the organisation.

How did this affect understanding and/or achievement of social value?

Annual reviews of demand for the service were carried out, as a reduction in collection numbers could lead to Liverpool City Council paying too much. Adjustments could then be made to ensure high levels of social return on investment were achieved.

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Links – Documents


Contact (email address etc)

Helen Halpin – Regional Operations Manager. Bulky Bob’s Limited. E-mail: helenh@FRCGroup.co.uk Tel: 0151 702 0550 Web: www.bulkybobs.co.uk

Andrew McCartan – Environment Manager. Liverpool City Council. E-mail: andrew.mccartan@liverpool.gov.uk Tel: 0151 233 5442 Web: www.liverpool.gov.uk

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